How are formal quotes obtained?
Simply click “Request For Quote” action button on the website , upload applicable documentation, and click submit. Acknowledgment will be sent confirming receipt of request via e-mail.
In most cases a formal and detailed quote will be sent for your review within 24 hours of receipt.
All questions or concerns can be submitted to email@example.com or calling 1-833- USA-AMSS, 1-833-872-2677.
What information will be included in quote?
All quotes to include:
- Confirmation and complete description of the NSN number
- Lead time
- Freight, and/or delivery costs
- Product Information Sheet
- Warranty information
- Payment terms
How are orders submitted ?
Orders can be emailed to firstname.lastname@example.org or faxed to (513) 724-0387
How are orders verified for receipt?
Orders are formally acknowledged within 24 hours of receipt via e-mail or fax.
Order Acknowledgement will confirm:
- Shipment schedule
- Customers purchase order number
- Order number for in-process tracking
Can I select another color other than Gray, Black, or Parchment?
We are unable to manufacture the GSA Approved Containers or Safes, in any color, other than the above noted and specified colors.
What if I need my order shipped overseas?
We are happy to ship overseas but may be limited to the available shipping options.
Can the status of an order be checked ?
Orders status can be reviewed at any stage of the manufacturing process. Simply contact our Customer support team at email@example.com or call
Will I be notified upon completion of order and notification of shipment being sent ?
Information regarding the shipment of orders is sent within 24 hours via e-mail or phone call.
Information to include:
- Carrier/Trucking Company, to include phone number and website address.
- Shipment Pro Number
- Number of pieces
- Total shipment weight
- Anticipated delivery date
- Shipment receiving instructions.
Are there instructions upon receipt of shipment?
Please inspect the shipment, and the entire carton (s), skid (s), etc.
If you notice any cuts, tears, dents, or anything that is not acceptable, please notate on the delivery receipt. Please refuse the shipment and contact us immediately. We will intercede with the freight carrier to file the freight claim.
What is the proper procedure if I accept the shipment then discover there is concealed damage?
Please contact us ASAP. Also, please be sure to retain, the entire carton, packing materials, and, skids, as these items will be required for inspection as part of the freight claim process. Please do not attempt any repairs or alterations.
What if I need to cancel my order after shipment and receipt?
Consideration for return will be reviewed only when request is made within 30 day of receipt and provided the unit is in new condition. A restocking fee 20% will be applied in addition to any and all incurred freight charges for the said return.
Why can’t I get the combination to work?
Please contact us at firstname.lastname@example.org or call 1-833-USA-AMSS, 1-833-872-2677 and provide detailed information on the source of the problem. Our trained staff will provide technical assistance.
How can I know if my safe is under warranty?
Provided with each shipment is a copy of the order warranty that is provided with the order acknowledgement and shipment notification. Warranty information can also be tracked by the units serial number.
What if I need assistance or to contact someone during, non-working hours?
Assistances is available 24 hours, 7 days per week, including Holidays.
Contact email@example.com or call 1-833-USA-AMSS, 1-833-872-2677
What if my safe is out of warranty and I need assistance?
We will be glad to offer assistance over the phone at no charge. We also provide referrals to authorized Locksmiths that are specially trained to address your matter.
What are my payment options
Upon approval customer accounts can be established with payment terms of net 30 unless otherwise agreed upon. We also accept Visa, MC, and Amex.
When will the invoice be received?
Customers with established accounts will be invoiced 3-5 working days from the date of shipment. All credit card orders are charged on the day the order ships. We will email the credit card holder a copy of the credit card receipt and copy of the invoice notes as paid.